Contact Support
Have a question or need help? We're here for you.
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Response Time
We aim to respond to all inquiries within two business days, often much faster for urgent issues.
Tips for faster support:
- • Include your account email if you have one
- • For technical issues, describe what you expected vs. what happened
- • Include any error messages or screenshots if applicable
- • Let us know which QR code type you were working with
What to expect after you send your message
- • You'll get a confirmation email within a few minutes so you know the ticket landed.
- • A real person on our support team reads every message — no auto-replies pretending otherwise.
- • We aim to respond within 48 hours on weekdays, often the same business day.
- • Support hours are Monday to Friday, 09:00–18:00 CET. Weekend messages are answered the next business day.
- • Billing, account recovery, and production bugs are prioritized — flag urgent issues in the subject line.
- • Enterprise requests get a direct reply to schedule a call.
- • Feature requests are logged to our roadmap and referenced when we plan upcoming work.
Common questions we get
- • Billing & refunds: covered in the pricing FAQ — cancellations, plan changes, and refund eligibility.
- • Technical questions: scan analytics, dynamic QR codes, custom domains, API auth, and rate limits live in the docs and API reference.
- • Account recovery: check the inbox we have on file and your spam folder for the reset link before submitting a ticket.
- • Missing or changed features: our public changelog notes every release with migration steps.
- • Enterprise support: contracted customers can request a private channel with named engineers and an SLA — pick the Enterprise Request category above.
- • Phone support: we don't offer it. Everything stays in email so we keep a written record and reproduce bugs accurately.